Forgetting your password is completely normal — Gamex- recovering it takes just 2 minutes, no need to contact support at all. Here's how:
- on the login page Go to the login page and click the "Forgot Password?" link.
- Enter the mobile number you used to register (01XXXXXXXXX).
- Tap "Send OTP" — a 6-digit code will be sent to that number by SMS. The code is valid for up to 5 minutes.
- Confirm with the code and set a new password.
- Your new password must be at least 8 characters long — mixing uppercase letters, numbers, and special characters is strongly recommended.
This is considered Accumulator Bets or parlay bet — combining the outcomes of multiple events into a single bet. You win only if every event wins; losing any one of them means losing the entire bet. Here's how to do it on Gamex:
- On the Match Odds Page Go.
- Click on the odds you want for the first match — it will be added to your Bet Slip.
- Click the odds for the second and third matches as well — each selection will be added to your bet slip.
- Open the bet slip on the right side or bottom of your screen, then select the "Accumulator" or "Multi" tab.
- Enter your total stake — for example ৳500. Your potential winnings will be calculated automatically.
- Click "Confirm Bet".
Yes, Gamexgives you full control to set your own limits. Log in and go to "Account Settings → Responsible Gaming" to access these tools:
- Deposit Limit: Set your own limit — up to ৳500 per day, ৳2,000 per week, or ৳5,000 per month. Once the limit is reached, new deposits will be blocked automatically.
- Loss Limit: Once you've lost a set amount, no further bets can be placed.
- Session Time Limit: After a maximum of 1 to 2 consecutive hours of play, your session will be automatically ended.
- Cooling-Off Period: Temporarily close your account for anywhere between 1 day and 6 months.
- Permanent Self-Exclusion: Emailing support@gamex.cash will permanently close your account.
No, you cannot — and this is not an optional rule. Gamex strictly prohibits registration and use by anyone under 18 years of age. This is part of international licensing requirements and responsible gaming policy. You must provide your date of birth when registering, and the system automatically verifies your age — registration will not be completed if you are under 18.
During withdrawal, KYC verification requires a valid NID or passport showing your date of birth clearly. If you registered with a false age, your account and all balances will be permanently forfeited — no exceptions.
If there are minors in your household and you want to prevent them from accessing Gamex on your phone, enable a PIN or password lock on the app or browser.
During withdrawal, KYC verification requires a valid NID or passport showing your date of birth clearly. If you registered with a false age, your account and all balances will be permanently forfeited — no exceptions.
If there are minors in your household and you want to prevent them from accessing Gamex on your phone, enable a PIN or password lock on the app or browser.
Yes, help is available even at 2 AM — Gamex's support team is available 24 hours a day, 7 days a week is active. Here are the ways to reach us:
- Live Chat (Fastest): Click the chat button at the bottom right of the site or app. You can write in Bengali — average response time is 2–5 minutes.
- Email: support@gamex.cash — for detailed issues, with a typical response time of 1–4 hours. Including the nature of your issue in the subject line helps speed up resolution.
- Login issues, password reset → Live Chat
- Deposit or withdrawal issues → Live Chat (attach a screenshot)
- KYC verification, account closure → Email (with documents)
- Responsible Gaming Support → Live Chat or Email
Gamex's Welcome Bonus isn't just about registering — you need to make your first deposit. Here's how:
Keep in mind: The Welcome Bonus is available on your first deposit only — it does not apply to subsequent deposits.
- Register and verify your mobile number with an OTP.
- Before making your first deposit, go to the "Promotions" section and "Activate" the Welcome Bonus offer — or check the bonus option at the time of deposit.
- Make a minimum deposit of ৳500 via bKash, Nagad, or Rocket.
- A bonus of up to 100% of your deposit — maximum ৳10,000 — will be automatically credited to your account, usually within 5 minutes.
Keep in mind: The Welcome Bonus is available on your first deposit only — it does not apply to subsequent deposits.
No, each person is allowed only one account on Gamex. This is strictly enforced — multiple accounts are the most common method used to abuse the bonus system. Gamex's system detects duplicate accounts by cross-checking mobile numbers, device fingerprints, IP addresses, and payment methods.
What happens if you get caught:
What happens if you get caught:
- Both accounts will be permanently closed.
- All bonuses and withdrawable balances on both accounts will be forfeited.
- Re-registration on Gamex may be permanently prohibited in the future.